Terms and Conditions
Houston Area Continuity of Care
Effective Date: June 22, 2026

Houston Area Continuity of Care provides care management and personal support services for elderly and/or vulnerable clients. By using our website, submitting information, or requesting services, you agree to the following Terms and Conditions.

Services

Houston Area Continuity of Care provides care management and personal support services, which may include assistance with daily needs, communication support, coordination of care, and other non-emergency services as outlined in the client’s service agreement.

We do not provide emergency services. If there is a medical emergency, call 911 immediately or seek appropriate emergency care.

Client Information

You agree to provide accurate, complete, and current information when requesting services, completing forms, or communicating with our office. You are responsible for notifying us promptly of any changes to contact information, care needs, medication instructions, emergency contacts, or other important details.

Communication

By providing your contact information or requesting services, you consent to receive communication from us by phone, email, text message, or other reasonable methods related to scheduling, care coordination, billing, service updates, and administrative matters.

If you consent to receive text messages, message and data rates may apply. You may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact our office.

Privacy and Health Information

We make reasonable efforts to protect personal and health-related information. However, electronic communications such as email or text message may not be fully secure. By communicating with us electronically, you acknowledge and accept the risks of delays, accidental disclosure, or unauthorized access.

Service Limitations

Our services are provided according to the client’s service plan, instructions, and agreement on file. We do not guarantee any specific outcome related to health, safety, companionship, or personal care.

We do not provide services outside the scope of our agreed role. If a client requires urgent medical attention, skilled nursing, or services outside our scope, it is the responsibility of the client or responsible party to contact the appropriate medical or emergency provider.

Appointments and Cancellations

Appointments and scheduled visits are based on availability and the service agreement in place. We request reasonable notice for cancellations or changes. Missed appointments, late cancellations, or repeated rescheduling may result in fees if stated in the service agreement.

Billing and Payment

Payment terms will be provided in your service agreement, invoice, or other written arrangement. You agree to pay all charges when due. Returned payments, declined transactions, or unpaid balances may result in additional fees as allowed by law and as stated in your agreement.

Website Use

You agree not to misuse our website, forms, contact methods, or content. This includes submitting false information, attempting unauthorized access, or using our website in a way that could harm our business, clients, or systems.

Third-Party Services

Our website or communications may include links to third-party services or resources. We are not responsible for the content, policies, or practices of third-party websites or services.

No Medical or Legal Advice

Information on our website or in our communications is provided for general informational purposes only and should not be considered medical, legal, or financial advice. Please consult licensed professionals for advice specific to your situation.

Limitation of Liability

To the fullest extent permitted by law, Houston Area Continuity of Care is not liable for indirect, incidental, special, or consequential damages arising from your use of our website, services, or communications. We are also not responsible for delays or issues caused by third-party providers, carriers, internet systems, or circumstances beyond our reasonable control.

Indemnification

You agree to indemnify and hold harmless Houston Area Continuity of Care, its owners, employees, contractors, and agents from claims, liabilities, losses, or expenses arising from your misuse of our services, your violation of these Terms and Conditions, or your breach of any service agreement.

Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be effective when posted on our website or otherwise communicated to you. Continued use of our website or services after updates means you accept the revised terms.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Houston Area Continuity of Care

5318 Weslayan Street,

#123, Houston, TX 77005